Shipping & Payment
Shipping
Nova Post to a parcel locker, post office or by courier delivery to your address.
Ukraine
Delivery within Ukraine usually takes 1–3 business days after the order has been handed over to the carrier.
The shipping cost is not included in the product price and is paid by the customer according to Nova Post’s current rates.
The shipping cost may depend on the delivery method, destination, size and weight of the parcel.
Europe
We ship to European countries via Nova Post.
The estimated delivery time is from 5 business days after the order has been shipped.
For international orders, the website may calculate the shipping cost and estimated customs charges (DDP) depending on the destination country and order value.
The actual amount of customs duties and taxes is determined by the customs authorities of the destination country and may differ from the preliminary calculation shown on the website.
Pre-orders
Items available for pre-order are made within from 5 business days.
No payment is required when placing a pre-order.
Once the item is ready, we will contact you and send you bank account details for payment.
The order will be handed over to the delivery service after payment has been received.
Cash on Delivery
Cash on delivery is available only for orders within Ukraine and for products where this payment method is available.
The order is shipped after a UAH 200 advance payment.
The advance payment is deducted from the total order amount, and the remaining balance is paid upon receipt at the Nova Post branch.
Payment
Online Payment
Where available, you can pay for your order online via LiqPay (This feature is currently in development).
Available payment methods may depend on your country and the specific order.
Bank Transfer
After placing your order, we will send you our bank account details to the email address provided.
The order will be processed or shipped after the payment has been confirmed.
Made to Order
For selected models, we can make the item in another available size or colour, even if the requested option is currently not in stock.
The production time is from 5 business days.
Before production begins, we will confirm the model, size, colour and other order details with you.
Once all details have been confirmed, payment must be made by bank transfer.
The item will be put into production after payment has been received.
Important Information
The delivery time stated above does not include the production time if the item is made to order.
For items in stock, the order is handed over to the carrier after payment has been confirmed or the conditions for cash on delivery have been fulfilled.
For pre-orders and made-to-order items, the from 5 business day production period is added to the delivery time.