Returns & Exchanges

We want you to be happy with your purchase. If, for any reason, the item does not meet your expectations, please review the return and exchange conditions below.

Returns

Products purchased from our store may be returned in accordance with the applicable laws of the country where the purchase was made.
To request a return, please contact us at [email protected] and provide your order number and the reason for the return.
The item must be returned in its original condition, without signs of use, washing or damage and, where possible, in its original packaging.

Return Conditions

the item has not been used;
the item has no signs of washing, wearing or damage;
the item remains in its original condition;
labels and packaging are preserved, where applicable;
the return is made within the period required by applicable law.

Before sending the item back, we recommend contacting us first so that we can provide you with return instructions.

Exchanges

If the item does not fit or you would like to choose another available option, please contact us and we will help you arrange an exchange.
An exchange is possible provided that the relevant item is available or can be made to order.
Shipping costs for an exchange will be agreed with the customer depending on the circumstances and the delivery country.

Made-to-Order Items

Some items are made specifically for you — for example, in a specific size or colour on request, when that option is not currently available in stock.
As these items are made specifically according to the parameters agreed with you, they are not eligible for return or exchange unless otherwise required by applicable law.
Before production begins, we confirm the model, size, colour and other characteristics of the item with you.
Please carefully check all agreed specifications before confirming your order.

Defective or Damaged Items

We carefully check each item before shipping. If you receive an item with a manufacturing defect, damage, or an item that does not correspond to your order, please contact us as soon as possible.

Please send the following to [email protected]:

your order number;
a brief description of the issue;
photos of the item and the defect or damage.

We will review the situation and offer an appropriate solution in accordance with applicable law.

Refunds

Once we receive and inspect the returned item, we will inform you of the outcome.
If a refund is approved, the money will be returned using the same payment method used for the original purchase, unless otherwise agreed with you or required by applicable law.
The time required for the refund to appear in your account may depend on the payment method and the processing time of the relevant bank or payment provider.

Return Shipping Costs

Return or exchange shipping costs depend on the reason for the return and the country from which the item is being sent.
If the item has a manufacturing defect or does not correspond to your order, we will agree with you on the return method and further steps.

International Orders

For orders delivered outside Ukraine, return conditions may depend on the laws of the customer’s country, the delivery method and customs procedures.
Before returning an international order, please contact us at [email protected] to receive return instructions.
Customs duties, taxes and other costs associated with returning an international order may depend on the destination country and the specific circumstances.

How to Request a Return

Contact us at [email protected] and provide your order number.
Describe the reason for the return or exchange.
If necessary, attach photos of the item.
Wait for confirmation and return instructions from our team.
Send the item according to the instructions provided.

Please do not send an item back without contacting us first.