MOM knit

Datenschutzerklärung

Last updated: 01.10.26

This Privacy Policy explains how MOM knit (“we”, “us”, “the store”) collects, uses, stores and protects personal data when you visit our website, submit inquiries, place orders or contact us through forms on the website.

1. What personal data we collect

Depending on how you use our website, we may collect the following personal data.

Orders and delivery

When placing an order or agreeing on the individual specifications of a product, we may collect:

  • first and last name;
  • email address;
  • telephone number;
  • country and city;
  • Nova Post delivery branch or parcel locker details;
  • delivery address, if home delivery is selected;
  • information about the selected product;
  • requested size and colour;
  • quantity of products;
  • additional requests and comments regarding the order.

Contact forms and individual orders

If you contact us through a contact form or the “Individual Order” form, we may receive:

  • name;
  • email address;
  • telephone number;
  • information about the product;
  • requested size and colour;
  • description of the order;
  • additional requests;
  • photographs or other files that you voluntarily upload through the form.

We use this information to clarify the order details, communicate with you and fulfil the agreed order.

Technical data

When you visit our website, certain technical information may be processed automatically, including:

  • IP address;
  • browser type and version;
  • device type and operating system;
  • date and time of the request;
  • technical information about your interaction with the website;
  • data required for sessions, the shopping cart and other website functions.

2. How we use personal data

We use personal data to:

  • process inquiries and orders;
  • clarify product specifications;
  • make products to order;
  • communicate with you regarding your order;
  • agree on size, colour and other specifications;
  • arrange delivery;
  • provide the necessary information to the delivery service;
  • notify you about the status of your order;
  • respond to inquiries submitted through contact forms;
  • process requests concerning returns and exchanges;
  • ensure website security;
  • prevent fraud and misuse;
  • comply with applicable legal requirements.

We do not use information submitted through forms for advertising purposes without an appropriate legal basis or separate consent where such consent is required.

3. Payment

As of the date of the latest update of this Privacy Policy, online payment by bank card through the website is not available.

Payment for an order may be made upon receipt of the shipment, depending on the available delivery method and the terms of the specific order.

If online payments or other payment services are introduced on the website in the future, this Privacy Policy will be updated accordingly.

4. Delivery and sharing data with Nova Post

To arrange delivery, we may provide the necessary personal data to Nova Post.

This may include:

  • recipient’s first and last name;
  • telephone number;
  • town or city;
  • delivery branch or parcel locker details;
  • delivery address, if home delivery is selected;
  • information necessary to arrange and track the shipment.

The amount of information shared is limited to what is necessary to arrange and complete the delivery.

5. Who we may share personal data with

For the operation of the store, necessary personal data may be shared with certain service providers.

Delivery services

Nova Post — for arranging, delivering and fulfilling orders.

Hosting and technical service providers

Hosting providers, server infrastructure providers and technical service providers may process technical data necessary for the operation, maintenance and security of the website.

Government authorities

Personal data may be disclosed to government authorities where required or permitted by applicable law.

We do not sell or rent users’ personal data to third parties.

6. Cookies and browser local storage

Our website may use cookies and local storage technologies necessary for its proper operation.

They may be used for:

  • operating the shopping cart;
  • maintaining user sessions;
  • remembering language settings;
  • storing products in the wishlist;
  • maintaining website security;
  • improving website performance and functionality.

Necessary cookies may be used without separate consent where they are required to provide functionality requested by the user.

As of the date of the latest update of this Privacy Policy, we do not use advertising cookies or advertising pixels from third-party advertising networks.

7. Wishlist

If you add products to your wishlist, the relevant information may be stored locally in your browser using localStorage.

This information is not transferred to our server unless otherwise expressly required by the functionality of the website.

You can delete this information by clearing the website data or your browser’s local storage.

8. How long we retain personal data

Personal data is retained for as long as necessary for the relevant purpose of processing.

In particular:

  • data submitted through contact forms — for the period necessary to process the inquiry and maintain related communication;
  • order data — for the period necessary to process and fulfil the order;
  • delivery-related data — for the period necessary to arrange and confirm delivery;
  • individual order data — for the period necessary to agree on specifications, produce and fulfil the order;
  • technical logs — for a limited period according to hosting settings and security requirements.

If applicable law requires certain data to be retained for a longer period, such data will be retained accordingly.

9. International transfers of personal data

If you request delivery outside Ukraine, necessary recipient data may be transferred to the delivery service and its partners in the destination country.

The amount of data transferred is limited to what is necessary to arrange and complete the delivery.

10. Security of personal data

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

Access to personal data is limited to persons and service providers who need it to perform their respective tasks.

However, no method of transmitting or storing information over the Internet can guarantee absolute security.

11. Your rights

Depending on the laws applicable to the processing of your personal data, you may have the right to:

  • access your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of your personal data;
  • request restriction of processing;
  • object to certain types of processing;
  • withdraw consent where processing is based on consent;
  • request additional information about the processing of your personal data;
  • lodge a complaint with the relevant data protection authority.

To exercise your rights or request additional information, please contact us at:

Email: [email protected]

Deletion of personal data does not apply to information that we are legally required to retain.

12. Marketing communications

As of the date of the latest update of this Privacy Policy, we do not send marketing communications without separate consent where such consent is required.

If email newsletters or other marketing communications are introduced in the future, information about them and the procedure for providing or withdrawing consent will be provided separately.

13. Children’s data

Our website is not specifically intended for children.

We do not knowingly intend to collect personal data from children without an appropriate legal basis or the consent of a legal representative where such consent is required by law.

14. Third-party websites and services

Our website may contain links to third-party websites or services, including delivery services.

We do not control the privacy policies of such third-party resources and recommend reviewing their respective privacy policies before using them.

15. Changes to this Privacy Policy

We may periodically update this Privacy Policy to reflect changes to the operation of the website, the services we use or applicable legal requirements.

The updated version will be published on this page together with the date of the latest update.

16. Contact

If you have any questions about this Privacy Policy or the processing of your personal data, you can contact us:

MOM knit

Email: [email protected]

Phone: +380931087529